Here you’ll find answers to frequently asked questions about orders, shipping, returns and our services. For further assistance, feel free to contact our Customer Care.
HOW CAN I PLACE AN ORDER?
- Ordering from our website is simple and secure:
- Browse our collection and select your desired product.
- Add the item to your cart.
- Proceed to checkout where you can provide your shipping details.
- Choose a payment method and confirm your purchase.
- Once completed, you’ll receive an email with your order details.
- SHIPPING & DELIVERY
- How long does shipping take?
- Orders are processed quickly — typically within 4 - 5 business days for delivery within Italy and up to 7 - 8 days for international shipments.
- How can I track my order? You will receive a tracking number via email as soon as your order has been dispatched, allowing you to monitor its progress.
- What are the shipping costs? Shipping costs are calculated at checkout based on your location.
- RETURNS & REFUNDS
- Can I change or cancel my order?
You can change or cancel your order by sending an email to info@sowdenlight.com. Please, include your order number in the email. - How do I return a product?
To initiate a return, please contact us via email at info@sowdenlight.com or by phone at +39 3756742712. We will guide you through the process. - How long does it take to receive a refund?
Once we receive your returned item(s), we will process your refund. Refunds can take up to 10 business days, depending on your bank’s processing time. We’ll notify you via email once your refund is issued. - How will I be refunded?
Refunds will be issued to the original payment method used during the purchase. - Can I be refunded to a different payment method?
- For security reasons, we can only refund to the original payment method used for the purchase.
Returns Process
- We accept returns within 30 days of receiving your order, provided the item is new, unused, and in its original packaging with all tags and manuals.
- Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item.
Damaged, Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 30 days with photos, and we’ll process a replacement or refund. Returns after 30 days for these items cannot be accepted.
- Refunds will be processed to the original payment method within up to 10 working days of receiving the return.
For assistance, please contact our Customer Care team.
PAYMENTS
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Google Pay for your convenience.
Is the payment secure?
Yes, your payment information is processed with the highest level of security. We use secure online payment systems that ensure your personal and payment details are protected. All transactions are monitored for fraud prevention, and you may be asked for additional information for verification if needed.
CONTACT US
If you need any additional information or have a specific inquiry, please don’t hesitate to contact our Customer Care team. We’re here to help!
